Refund Policy
Introduction
At GlacierAura+, customer satisfaction is important to us. We are committed to providing premium Himalayan Sea Buckthorn products that are carefully packed and delivered with proper quality standards. Every product is checked before dispatch to ensure it reaches you in good condition.
This Refund Policy explains the terms related to refunds, replacements, cancellations, and returns. By placing an order with us, you agree to the policy mentioned below.
Refund & Replacement Eligibility
Damaged or Defective Products
If you receive a damaged, leaking, defective, or incorrect product, please contact our support team within 48 hours of delivery. To help us process your request quickly, kindly share:
Your order number
Product images
Packaging photos
A short explanation of the issue
Once verified, we may offer a replacement or refund depending on the situation.
Wrong Product Delivered
If you receive a different product from what you ordered, inform us within 48 hours of delivery. The product must remain unopened and unused for replacement eligibility.
Non-Refundable Situations
Opened or Used Products
Due to hygiene and food safety reasons, opened or partially used products are not eligible for return or refund unless there is a verified manufacturing defect.
Customer Order Mistakes
Customers are requested to carefully review product quantity, shipping address, and contact information before placing an order. Refunds may not be provided for incorrect details entered during checkout.
Delivery Delays
Delivery timelines may occasionally be affected due to weather conditions, remote locations, holidays, or courier-related issues. Refunds are generally not provided for delays after dispatch.
Return Conditions
Product Condition
To qualify for a replacement or refund:
Product must be unused
Original packaging should be intact
Labels and seals must not be damaged
Products returned without proper packaging may not be accepted.
Approval Process
All refund or replacement requests are subject to verification by our support team. We reserve the right to reject requests if:
The claim is made after the allowed timeframe
Insufficient proof is provided
The product appears intentionally damaged or misused
Refund Process
Refund Timeline
Approved refunds are usually processed within 5–7 business days. The amount will be credited to the original payment method used during checkout.
Depending on your bank or payment provider, the final reflection time may vary.
Refund Methods
Refunds may be processed through:
Original payment source
Bank transfer
Store credit (if applicable)
Order Cancellation Policy
Cancellation Before Dispatch
Customers may request cancellation before the order is shipped. If approved before dispatch, a full refund may be processed.
Once the order has been dispatched, cancellation requests may not be accepted.
Shipping Charges
Non-Refundable Shipping Fees
Shipping and handling charges are generally non-refundable unless the mistake occurred from our side, such as:
Wrong product delivered
Damaged product received
Additional shipping costs for unauthorized returns may not be covered.
Customer Responsibilities
Customers must provide accurate shipping and contact information while placing orders. GlacierAura+ is not responsible for delivery issues caused by incorrect customer details.
Products should also be stored and used according to the instructions provided on the packaging.
Contact Support
For any questions related to refunds, replacements, returns, or order support, customers can contact our support team with their order details. We aim to resolve all concerns fairly and efficiently.
Policy Updates
GlacierAura+ reserves the right to update or modify this Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.
Thank you for choosing GlacierAura+ and trusting our Himalayan wellness products.